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Medical Receptionist

Medical Receptionist


Full Time

Medical Receptionist

About Gidgee Healing

Gidgee Healing (‘Gidgee’) is an Aboriginal Community Controlled Health Service, representing the health needs of Aboriginal and Torres Strait Islander people across the Northwest, and Lower Gulf regions of Queensland. We are committed to supporting Aboriginal communities’ own solutions to living long healthy lives; strengthen their culture; and regain their spirit. We provide a broad range of primary health care and aged care services, and we are now the largest Aboriginal Community Controlled Health Service provider by land area in Queensland. Our service includes two Hospital and Health Service regions (Central West and Northwest) and shares its boundary with the Western Queensland Primary Health Network (WQPHN). For more information, visit our website at

Position Summary

To ensure first-rate customer service and efficient reception services to support the delivery of high-quality primary health care services for Aboriginal and Torres Strait Islander people in the Normanton community. Functional accountabilities of this role include: Providing exceptional customer service; Effective and efficient administration of client appointments; Client data and client claims processing; and General administrative support.

About you

  • Certificate III in Medical Reception (and/or equivalent relevant experience).
  • Experience working in a General Practice setting with varying degrees of established processes and systems.
  • A demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
  • Knowledge and understanding of MBS and the Medicare system.
  • Ability to work as part of a multi-disciplinary team and understand the cycle of care patient system.
  • Computer and word-processing skills that demonstrate your experience in using MS Office package (Word, Excel), email and the internet and use of patient information/recall database systems.
  • Ability to rapidly acquire an understanding of PHC clinic practices and systems and to work effective and efficiently with these practices and systems.
  • Effective interpersonal skills including a high standard of customer service skills.
  • A local Aboriginal or Torres Strait Islander person, with established connections to the region.
  • Current C Class Drivers Licence (QLD) – essential.
  • Satisfactory police check – no serious Criminal/Court record.
  • Current Blue Card (working with children and young people) or willingness to apply.
  • Willingness to work flexible hours as required, including the requirement to travel, work and stay overnight for up to several days at a time in remote areas.
  • Willingness to travel by road and small plane.


For furthermore information on this position please contact Kate Troxell on 0436 924 495.

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