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Referrals Coordinator

Referrals Coordinator

Mount Isa

Full Time

Closes Thursday, 18 August 2022

Gidgee Healing (‘Gidgee’) is an Aboriginal Community Controlled Health Service, with our strategic direction determined by a Board of Directors comprising Aboriginal people from across the region, as well as two skills-based Directors. Gidgee’s organisational mission and vision statements demonstrate a commitment to providing holistic and culturally appropriate health services, underpinned by a philosophy of community participation, and a with a strong focus on care coordination.

Gidgee is the only Aboriginal Community Controlled Health Service representing the health needs of the Aboriginal people residing in the Mt Isa, North West and Lower Gulf regions of Queensland, with the primary aim of supporting Aboriginal communities’ own solutions to living long healthy lives; strengthening our culture; and regaining our spirit. Gidgee's service footprint is now the largest single Aboriginal Community Controlled Health Service provider land area in Queensland, spanning approximately 640,000 km2 and including some 11,000 Indigenous persons. Our service area comprises 20 Native Title group land areas; 12 Local Governments Areas; the two Queensland State seats of Mount Isa and Gregory; and two House of Representative Divisions, Kennedy and Maranoa. It also includes two Hospital and Health Service regions (Central West and North West) and shares its boundary with the Western Queensland Primary Health Network (WQPHN).

Gidgee provides a broad range of primary health care services to Aboriginal and Torres Strait Islander people across the region; including GPs, Nursing; Aboriginal Health Workers/Aboriginal Health Practitioners; Nukal Murra professionals; Maternal and Child Health; and visiting Medical Specialists. Gidgee also provides a range of family-focused Mental Health and Wellbeing services, as the lead agent for both headspace Mt Isa and the Normanton Recovery and Community Wellbeing Service.

Gidgee is currently experiencing a period of very strong organisational growth; expanding the scope and frequency of the services it provides across the Mt Isa and Lower Gulf regions. A significant proportion of the Primary Health Care and Maternal and Child Health Services historically provided by mainstream providers across the region are now transitioning to a community-controlled model of care to be delivered by Gidgee Healing.

The Referrals Coordinator reports to the Allied Health Manager and is part of the Health Services team.

The Referrals Coordinator is responsible for assisting with the delivery of efficient and effective administration support services to enable Gidgee Healing to meet its business objectives. This includes, but may not be limited to:        

     Management of clinic schedules and bookings for Allied Health clinics

•     Liaising with remote clinics teams for outreach Allied Health service delivery

•     Management of Allied Health referrals

     Assisting with reporting requirements with data input as advised

•     Allied Health Medicare billing

The scope of the position includes administration.

  • Qualification in Business / Management e.g. Cert III Business Administration, Medical Reception or equivalent preferred
  • Demonstrated knowledge and experience in a similar role
  • Demonstrated experience in developing, implementing and maintaining effective administration systems
  • Highly developed organisational skills including the ability to manage and coordinate a range of tasks and competing priorities, and to meet deadlines with limited supervision
  • Demonstrated understanding and commitment to the philosophy and practice of an Aboriginal Community Controlled Health Service and the ability to work sensitively and effectively with Aboriginal and Torres Strait Islander people
  • Demonstrated knowledge and experience in a similar role that illustrates your abilities in developing and maintaining effective administration systems
  • Communication and interpersonal skills that demonstrate your ability to problem solve and to ensure mutually accepted outcomes in liaising with staff, managers and supervisors
  • Highly developed organisational skills including the ability to manage and coordinate a range of tasks and competing priorities, and to meet deadlines with limited supervision
  • Demonstrated high level knowledge, accuracy, skill and experience in using computers, particularly electronic medical records, and Microsoft Office Outlook and Excel
  • A demonstrated ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

If you are interested in applying for an exciting opportunity click APPLY! Applications are to be submitted by COB Thursday 18 August 2022.

For further information on this exciting opportunity please contact Jacquita Chong - Human Resources Officer on 0459907022 or email jchong@gidgeehealing.com

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